Not only has MWEB come up with a truly game-changing product, they made a very sensible choice in taking a UCD approach to their web development. MWEB's contextual help informationД«ased on what we observed in usability testing, we think this interface will take the complexity out of choosing a broadband package. So when youвЂ™re choosing your line speed, the info about what line speed means is easily at hand. We also designed the interface to include contextual help information вЂ“ meaning that the information is provided within the context of what youвЂ™re doing. Our interaction solution was to create an interface that showed people how the price changes, depending on your choice of line speed or package: An interface that helps people to understand how line speed and package influence price Making a choice about what you need from such a big table is difficult, particularly if youвЂ™re not sure what the difference is between 2GB and 4Mbps. Most ISPвЂ™s overwhelm people with huge tables of data, and MWEB was no exception: Old style: large tables containing multiple variables Our mission then, was to make the process of choosing a broadband package a little simpler. Pricing that was affected by the choice of router. Multiple data caps that depended on the line speed you chose. There was a second layer of complexity: there were so many variables to the choice. ADSL? HSDPA? Unshaped? Even the IT consultants we interviewed werenвЂ™t completely sure what it all meant. The most notable of these was that people were almost utterly clueless about the terms that ISPs use on their sites. This gave us many insights into how people buy ADSL. We started by doing a round of usability testing on their existing website earlier this year. Working with Flow, MWEB took a user-centred design approach to this project. ItвЂ™s been a complex but exciting project. Flow Interactive has been working with them on the interaction design for the launch website and the sign-up process. MWEB has launched affordable uncapped broadband in South Africa. But thereвЂ™s another revolution here вЂ“ they designed for their customers and took the complexity out of buying broadband.

MWEBвЂ™s uncapped broadband will revolutionise the web in South Africa.

Mweb 3g packages